General terms

General terms
ANNE FUZEAU PRODUCTIONS provides the online sale of more than 1000 classical music products: Facsimiles, Instrumental Works, and more.
The present sales terms and conditions apply to all orders received by ANNE FUZEAU PRODUCTIONS and are valid when the order is placed.
The present terms of sale prevail over all other general or particular terms not expressly validated by ANNE FUZEAU PRODUCTIONS.
The fact of waiving at a given moment one or other of the present terms of sale cannot be interpreted by ANNE FUZEAU PRODUCTIONS as an abandon of their rights to later enforce any one or other of these terms.
ANNE FUZEAU PRODUCTIONS reserves the right to alter their general terms of sale at any moment. In this case, the terms applicable are those in vigour at the date the buyer places the order.

 

Article 1: ORDERS

Orders may be placed in the following manner:
-by internet: www.annefuzeau.com
The buyer wishing to acquire an item online must
1/ fill out the identification form giving all the requested information or indicate a client’s number where appropriate.
2/ fill out the online order form with the references of the chosen articles
3/ validate the order after checking it
4/make the payment as foreseen
5/ confirm the order and the payment
Confirmation of the order implies acceptance of the present sales terms, recognition of being acquainted with them and abandon of any other personal conditions or purchase conditions.
Any order placed online is confirmed by ANNE FUZEAU PRODUCTIONS by e-mail.
- by post: ANNE FUZEAU PRODUCTIONS
2 Bis, Z.A. La Thibaudière
TERVES
79300 BRESSUIRE - France
- by fax: + 33 (0) 5 49 72 02 03
- by phone: + 33 (0) 5 49 72 91 20

 

Article 2: CHARACTERISTICS OF THE PROPOSED PRODUCTS

The items proposed are from the ANNE FUZEAU PRODUCTIONS catalogue
These items are sold within the limits of available supplies.
The list of items and their characteristics are detailed in the catalogue pages.
The catalogue photographs are as close as possible to the chosen item, but cannot ensure perfect similarity with that item, in particular regarding the colours.

 

Article 3: PRICES

Prices are given on our website in €, both excluding and including tax, and excluding any shipping charges due.
These prices may be modified at any time without notice. However, items will be billed according to the price applicable at the date of reception of the order.
For orders to be dispatched outside mainland France, customs duties or other local taxes (local VAT, customs duties, import duties etc) may be payable. These duties are born solely by the customer who is solely responsible for declarations and payments to the relevant authorities.
All orders, regardless of their provenance, are billed and payable in Euros only.
The items ordered remain the property of ANNE FUZEAU PRODUCTIONS until complete payment of the purchase price.

 

Article 4: PAYMENT

Payment of articles is made:
- By bank card (carte bleue, Visa, Mastercard): the customer must enter the number and validity date of the card directly in the zone provided for this purpose (data secured through SSL encryption guaranteeing optimum security. The bank details that you give, encrypted on your own computer, will at no point be transmitted unencrypted over the Internet. ANNE FUZEAU PRODUCTIONS does not store any bank card numbers.
- By cheque cashable in France or by Eurocheque in € made out to ANNE FUZEAU PRODUCTIONS (with this option, your order is only processed once the cheque has been received). Please remember to write the order number on the back of the cheque.
- By bank transfer to our account:
ANNE FUZEAU PRODUCTIONS
Crédit Agricole Bank
IBAN : FR76 1170 6000 0443 0815 9310 938
- By Paypal.

Orders paid by bank card are debited immediately.

Orders paid by cheque are cashed immediately (only the items delivered are debited; where applicable, overpayments are refunded to the client by cheque within thirty (30) days).

 

Article 5: DELIVERY

Carriage and handling charges are determined by the destination and weight of the order.
Shipping delays mentioned when the order is processed are merely indicative and not binding. They may vary according to the destination. A lengthier delivery schedule can in no way entitle a client to compensation, deductions or cancellation of the order.
If you choose to pay by cheque, the order will only be processed on receipt of your payment, which will affect the order shipping and processing times.
The products are delivered to the delivery address given on ordering.
The customer must make sure that the information supplied to ANNE FUZEAU PRODUCTIONS is complete and correct. ANNE FUZEAU PRODUCTIONS may not be held responsible for any incorrect information given and for any delivery delays or errors that may result. In such circumstances, any expenses undertaken for the reshipping of the order will be fully borne by the customer.
ANNE FUZEAU PRODUCTIONS may not be held responsible for delivery delays owing to errors or disruptions attributable to carriers (total or partial strike, particularly of postal services and transport and/or communication means).

Important : On delivery of the goods by carrier, please unpack them in front of the deliveryman.
If there are any problems (missing or damaged parcels) state them precisely on the delivery note. As a precaution, if the deliveryman doesn't have time to wait, state this on the note. (Do not use vague terms such as subject to unpacking). Any complaints must be addressed to the carrier, by registered letter, within 48 hours (in order to preserve your respective rights).
Customers will be informed by e-mail if an item from their order is due for delivery. If delivery is overdue by more than three days after the date we gave in the shipping e-mail, we suggest that you check with the local post office that the parcel is not waiting for collection. If this is not the case, inform us of the delay by e-mail.
We will then contact the post office so that it can start investigations. This process may take up to 25 working days. If, during this time, the item is found, it will immediately be resent to your home. However, if the item is not found after 25 working days, the post office will consider the parcel to be lost. Only then can we send you a replacement product, at our expense. If the item(s) ordered are no longer available, we will refund you in the amount equal to the items lost by the carrier.

 

Article 6: FAULTY OR INCORRECT PRODUCTS

If an item is faulty or incorrect (error attributable to ANNE FUZEAU PRODUCTIONS), ANNE FUZEAU PRODUCTIONS undertakes to refund the customer, providing that the following conditions are fulfilled:
- Returning of the item in its original packaging, in perfect condition, accompanied by a justified request and the invoice, within a maximum period of 15 days from receipt of the parcel, to: ANNE FUZEAU PRODUCTIONS. Subject to these conditions, the sending and returning costs may be fully refunded.
There can be no cash on delivery, whatever the circumstances.
Any claims should be made within 15 days after delivery. Bo claims can be considered beyond this delay.

 

Article 7: ACCEPTANCE OF ORDERS BY CUSTOMERS

By clicking on "Confirm", the customer accepts the order and all the present sales terms and conditions.
The information saved by ANNE FUZEAU PRODUCTIONS will stand as proof of all the financial operations and transactions performed by the customer.
The present sales terms and conditions may be modified at any time without notice.

COMPANY DETAILS
ANNE FUZEAU PRODUCTIONS
2 Bis, Z.A. La Thibaudière
TERVES
79300 BRESSUIRE - France
Joint stock company with a capital of € 15, 000
R.C. Niort - Siret 510 648 595 - APE 4759 B
European union VAT code : FR62 510 648 595

 

Article 8: WITHDRAWAL

If the customer is not happy with an item, for whatever reason, he has a 7 day withdrawal period from receipt of the item in which to return the order. The parcel may only be returned by post, in its original packaging, in perfect condition, sealed and accompanied by the corresponding invoice.
The customer is then refunded for the item, excluding the cost of its sending and return, which is borne by the customer.
This means that only the price of the item(s) bought will be refunded.
Items spoilt or damaged by the customer will not be taken back.

Returns should be sent to:
ANNE FUZEAU PRODUCTIONS
2 Bis, Z.A. La Thibaudière
TERVES
79300 BRESSUIRE – France

 

Article 9: RESPONSABILITY

Anne Fuzeau Productions is only obliged to provide merchandise for online sale. The company cannot be held responsible for any damages resulting from the use of Internet such as loss of data, intrusion, virus, breakdown, or other involuntary problems.
ANNE FUZEAU PRODUCTIONS undertakes to take all possible care to provide quality service for clients. Nevertheless ANNE FUZEAU PRODUCTIONS cannot be held responsible for delays or non-respect of orders caused by unforeseen circumstances beyond their control.

 

Article 10: INTELLECTUAL PROPERTY

All elements of the ANNE FUZEAU PRODUCTIONS web site are and remain the exclusive intellectual property of ANNE FUZEAU PRODUCTIONS.
No person is authorised to reproduce, exploit, re-diffuse or use in any context, even partial, elements of the site, whether software, visual or sound effects.
Any simple or hypertexts links are strictly forbidden without the written consent of ANNE FUZEAU PRODUCTIONS.

 

Article 11: PERSONAL DETAILS

In conformity with the law of January 6 1978 relating to computer systems, listings and liberties, nominal information concerning buyers may be handled by automatic systems.
The company reserves the right to store buyers’ details, including use of cookies and, eventually, to communicate data to their commercial partners.
Buyers may inform the company of their opposition to communication of data.
In addition, users have the right to access and rectify their data, in conformity with the law of January 6 1978.
Automated treatment of information, including e-mail addresses of users of the site has been declared to the CNIL on September 17 2009, under the registration number 1386385.

 

Article 12: FILING - PROOF

For Internet sales ANNE FUZEAU PRODUCTIONS will file order forms and invoices on a reliable, lasting support which constitutes a true copy according to article 1348 of the Code civil. ANNE FUZEAU PRODUCTION’s computerised files will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

 

Article 13: APPLICABLE JURISDICTION AND RULING FOR LITIGATION

Applicable jurisdiction and ruling for litigation.
All clauses of the present general sales terms and all purchase and sales operations covered by them are subject to French law.
In case of litigation, the competent tribunal is that of Niort, notwithstanding plurality of defendants or warranty claims.
Bressuire, September 18 2009






Customer's comments
George (37)
This is the second volume I am purchasing, and I appreciate your service!

Kazuhiko (16)
thanks!

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Tel : +33 (0)5 49 72 91 20
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